Terms and Conditions
TERMS AND CONDITIONS OF SALE
TEPHI asks that you please read these terms and conditions carefully before using this website. We inform you that by accessing this website you agree to the following terms and conditions. If you do not agree to these conditions, then you may not use and access this website. The TEPHI website is provided for your personal and non-commercial use. You are not permitted to use this website for any commercial purpose. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Website. This website is owned and operated by TEPHI, 40 Queens Gate Mews, London, SW7 5QN, UK. Before placing an order on the TEPHI website you must have read and agreed to these Terms and Conditions.
USAGE OF THE WEBSITE
You agree that you will be personally responsible for your use of this Website and for all of your communication and activity on and pursuant to this Website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Website on a temporary or permanent basis.
ACCEPTANCE OF YOUR ORDER
The display of any item on our website is not an offer to sell and TEPHI shall be under no obligation to supply the products ordered through this website. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices we have specified.
DELIVERY OF GOODS
TEPHI aims to deliver your chosen items to the place and person specified on your order, in perfect condition and in the shortest time we can achieve. All items are sent by Royal Mail standard or next day delivery service. If you wish to track your parcel, please email us and we will either track your shipment for you or email you a tracking number which can be used on the royal mail website: www.track.royalmail.com
Most orders will be dispatched within 3 working days subject to credit clearance, address verification and availability of items. TEPHI reserves the right to delay the dispatch of an order, for instance if there is insufficient stock or further security checks to verify the customer or the customer’s payment are required. We will contact you if there is a delay or items are out of stock.
Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.
PAYMENT
Payment can be made by PayPal, Visa, Visa Electron, MasterCard, Delta, and Maestro debit cards and any other methods which may be clearly advertised on the Website from time to time. Payment will be debited and cleared from your account upon dispatch of your order by TEPHI. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to TEPHI, we will not be liable for any delay or non-delivery. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.
If the billing details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person referred to in the delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the billing details.
THE WEBSITE
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk.
EXTERNAL LINKS
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us via email if you would like to link to this website or would like to request a link to your website.
LIABILITY AND INDEMNITY
TEPHI shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the Website, any information contained on the Website, your or your company’s personal information or material and information transmitted over our system. In particular, neither TEPHI nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.
JURISDICTION
This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.
INTELLECTUAL PROPERTY AND COPYRIGHT STATEMENT
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the Website Owner.
Your use of the Website and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including TEPHI Software and all HTML and other code contained in this Website. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by TEPHI and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
GENERAL
We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must immediately stop using the website.
RETURNS
The satisfaction of our customers is of paramount importance to us and we pride ourselves on excellent quality and service. We hope that you will be delighted with your TEPHI purchase, however, if you are not completely satisfied you can return it to us in its original condition, for a refund, exchange or store credit.
Unsuitable items may be refunded or exchanged within 14 days of our dispatch date. You must include the original receipt that we send out with orders. Any returned items that are not accompanied by this receipt are unlikely to be accepted. Merchandise purchased at full-price and also sale purchases are entitled to a full refund, unless they have been worn with visible signs of make up, sweat marks, deodorant or damaged as a result of bad handling of the garment when trying it on.
TEPHI will only exchange an item for the same item in a different size, subject to availability, if a different garment is desired you must place this as a new order. Returns received after the 14 days time frame are accepted at the discretion of TEPHI.
Please send all returns to:
TEPHI
40 Queens Gate Mews
London
SW7 5QN
UK
Please remember that the goods are your responsibility until they reach us. TEPHI will not issue refunds for goods that do not arrive or arrive damaged. Therefore, please ensure you package your return properly to prevent any damage to the items or boxes during transit. The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
In the case of an exchange, please remember to state clearly, the item you require. Should the required piece be unavailable and provided the item is in its original unworn condition and returned with the original packaging within 7 days of notifying us, a refund will be issued. We cover postage for all exchanges, so you will not be charged extra.
If you wish to receive a refund we will re-credit the original purchaser’s credit card for the sum paid, less any taxes and duties and less the postal costs. TEPHI will try to process all refunds quickly, but please allow up to 10 working days. The time taken for the refund to be credited to your account will depend on your bank or credit card issuer.
Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
PROOF OF POSTAGE
We recommend that items be returned to us via a recorded delivery service to ensure that they are protected and insured during transit. We recommend that you obtain PROOF OF POSTAGE from the Post Office when you return the item, or use a recorded or signed for service to ensure its safe arrival with us. Should your returned item not arrive back with us, you will need Proof of Postage in order for you to make a claim for the missing item with Royal Mail. Although we will try our best to help you locate your missing return, TEPHI reserves the right not to issue a refund if the returned item does not reach us.
NON-UK RETURNS
Customers outside the UK will need to make their own returns arrangements through any postal carrier. The buyer is responsible for the cost of returning any items, and TEPHI is not responsible for any returns lost or damaged in the post.
REASONABLE CARE
Customers are legally obliged to take reasonable care of the items they order whilst they are in their possession. If you have purchased items from TEPHI and fail to take reasonable care of unwanted items before returning them to us, we will not accept your return and you will not be eligible for a refund.
PRIVACY NOTICE
Data privacy is of high importance for TEPHI and we want to be open and transparent with our processing of your personal data.
We therefore have a policy setting out how your personal data will be processed and protected.
Who is the controller of your personal data?
TEPHI is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.
TEPHI, 40 Queens Gate Mews, London, SW7 5QN
Where do we store your data?
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.
For transfers outside the EEA, TEPHI will use Standard Contractual Clauses and Shields as safeguards for countries without adequacy decisions from the European Commission.
Who can access your data?
Your data will not be shared. We never pass on, sell or swap your data for marketing purposes to third parties.
Data that is forwarded to third parties, is only used to provide you with our services. You will find categories of third parties under every specific process below.
What is the legal ground for processing?
For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.
What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact TEPHI and we will provide you with your personal data via e-mail.
Right to portability:
Whenever TEPHI processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification:
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.
Right to erasure:
You have the right to erase any personal data processed by TEPHI at any time except for the following situations:
*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
*you have an unsettled debt with TEPHI, regardless of the payment method
*if you are suspected or have misused our services within the last four years
*if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes
Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on HOWE London's legitimate interest. HOWE TEPHIYour right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt out from direct marketing by the following means:
* following the instruction in each marketing email
* by contacting a member of staff at TEPHI.
Right to restriction:
You have the right to request that TEPHI restricts the process of your personal data under the following circumstances:
* if you object to a processing based TEPHI’Slegitimate interest, TEPHIshall restrict all processing of such data pending the verification of the legitimate interest.
* if you have claim that your personal data is incorrect, TEPHImust restrict all processing of such data pending the verification of the accuracy of the personal data.
* if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
* if TEPHIno longer needs the personal data but it is required by you to defend legal claims.
How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at francesca@tephi.co.uk
Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at francesca@tephi.co.uk and write DPO as subject matter.
Right to complain with a supervisory authority:
If you consider TEPHIto process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.
Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.
